IOWA CUSTOM T-SHIRTS & HATS | TERMS AND CONDITIONS
IOWA CUSTOM T-SHIRTS & HATS
TERMS AND CONDITIONS
For iowatees.com, custom orders, and store services
Effective July 27, 2026 | Last updated July 27, 2026
These Terms and Conditions (“Terms”) govern your use of iowatees.com (the “Site”) and your purchases and interactions with Iowa Custom T-Shirts & Hats (“Iowa Custom,” “we,” “us,” or “our”), including online, by phone, by email, by text message, and at our Iowa stores. Please read them carefully before using the Site or placing an order.
1. Acceptance and Scope
By accessing or using the Site, creating an account, approving a proof, submitting payment, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or place an order. Additional written terms shown in a quote, order form, invoice, proof approval, promotion, or service-specific agreement also apply. If those additional terms conflict with these Terms, the more specific written terms control for that transaction.
If you act for a business, school, team, nonprofit, government body, family, or other organization, you represent that you have authority to bind that organization to these Terms.
2. Eligibility and Accounts
You must be at least 18 years old or the age of legal majority where you live to create an account or enter into a purchase contract. A parent or legal guardian must place orders for minors. You agree to provide accurate, current information and to keep account credentials confidential. You are responsible for activity under your account unless caused by our failure to use reasonable security. Notify us promptly if you suspect unauthorized use.
3. Products, Services, and Availability
We offer blank and decorated apparel, accessories, custom printing, embroidery, design assistance, and related services. Product descriptions, images, colors, inventory, production methods, and availability may change. We try to display information accurately, but monitor settings, photography, supplier updates, and manufacturing variations can affect how a product appears.
Products and colors are subject to supplier inventory. If an item becomes unavailable, we may offer a comparable substitute, revised timing, a partial fulfillment, or a refund for the unavailable item. We will obtain your approval before making a material substitution to a custom order.
4. Quotes, Pricing, and Order Acceptance
Quotes and estimates. A quote is valid for the period stated in the quote and may be revised before acceptance if product costs, quantities, artwork, decoration methods, shipping, taxes, or specifications change.
Pricing. Prices are in U.S. dollars unless stated otherwise. Taxes, shipping, rush fees, design fees, digitizing, special handling, and other disclosed charges may be added before payment. If we identify a material pricing or product error, we may correct it before production, notify you, and allow you to approve the correction or cancel for a refund.
Order acceptance. An order confirmation acknowledges receipt but does not necessarily mean the order has been accepted for production. We may refuse or cancel an order before production for unavailable products, suspected fraud, payment problems, legal or policy concerns, or an obvious error. If we cancel after collecting payment, we will refund the cancelled amount.
Production-ready orders. A custom order is not ready for production until we have the required payment or deposit, final quantities and sizes, usable artwork, all necessary information, and any required proof approval.
5. Customer Artwork, Logos, and Other Content
You retain ownership of artwork, logos, photographs, names, text, trademarks, and other content you submit (“Customer Content”). You grant Iowa Custom a limited, nonexclusive license to copy, resize, adapt, digitize, format, store, and reproduce Customer Content only as reasonably necessary to prepare quotes and proofs, fulfill and support your order, maintain business records, and facilitate reorders. We will not use Customer Content in public marketing without permission.
By submitting Customer Content, you represent and warrant that:
You have authority. You own the content or have all permissions, licenses, releases, and approvals needed for us to use it for the requested products.
The requested use is lawful. The content and requested products do not infringe copyright, trademark, publicity, privacy, or other rights and do not violate law.
The information is accurate. Names, dates, numbers, spelling, and other personalization details you provide are correct.
We may refuse or stop work involving content that we reasonably believe is unlawful, infringing, counterfeit, threatening, harassing, deceptive, or otherwise inappropriate for our services. Online availability of an image does not mean it is free to use. If you are unsure whether you have permission, obtain permission from the rights owner before submitting it.
If you believe content submitted through our services infringes your rights, email info@iowatees.com with the subject line “IP Complaint” and provide enough information for us to identify the content, understand your claim, and contact you.
6. Design Services and Proof Approval
We may provide design, cleanup, digitizing, mockup, or proofing services. Any fees, included revisions, delivery format, and ownership or usage rights for original design work will be stated in the quote or order. Unless we agree otherwise in writing, purchasing decorated products does not transfer our source files, editable working files, licensed fonts, stock assets, software files, production settings, or third-party materials.
If we provide a proof, you are responsible for reviewing all visible and written details, including spelling, names, dates, numbers, quantities, sizes, garment colors, artwork, print or embroidery colors, placement, dimensions, and orientation. Your approval authorizes production. Changes requested after approval may cause additional charges, waste, or delays and may not be possible after production starts.
Proofs are visual approximations. Screen colors, garment texture, thread, ink, production equipment, and scale can create reasonable differences between a proof and the finished product. We remain responsible for correcting production errors covered by our Returns Policy.
7. Production Times, Rush Orders, and Delays
Production and completion dates are estimates unless we expressly agree in writing that a date is guaranteed. Timing generally begins only after the order is production-ready. Same-day and rush service depend on product availability, artwork readiness, order size, approval timing, store capacity, and the decoration method. A quoted turnaround does not include carrier transit time unless stated.
If we learn that a shipped order cannot be sent within the promised time, we will provide any delay notice, cancellation option, or refund required by applicable law. We are not responsible for delay caused by inaccurate information, late approvals, payment issues, supplier shortages, carrier disruption, weather, utility or technology failure, labor disruption, government action, emergency, or another event outside our reasonable control; however, this does not limit rights that cannot be waived by law.
8. Product Variations, Sizing, and Care
Garment measurements, fit, dye lots, fabric texture, thread, ink, and manufacturer construction may vary within normal commercial tolerances. Size labels are not identical across brands or styles. Review the manufacturer’s size information before ordering. We are not responsible for a sizing choice when the item provided matches the approved order, but eligible non-custom items may be exchanged under our Returns Policy.
Follow the garment and decoration care instructions. Damage caused by misuse, improper washing or drying, bleach, heat, abrasion, alteration, or ordinary wear is not a manufacturing defect.
9. Customer-Supplied Items
We may agree to decorate customer-supplied garments or items after reviewing them. Decoration involves heat, pressure, needles, ink, adhesive, or other processes that can occasionally damage or expose defects in an item. Do not submit irreplaceable or sentimental property. We may require extra pieces for setup or possible spoilage. We will use reasonable care, but unless we agree otherwise in writing, our liability for loss or damage caused by our proven error is limited to the reasonable replacement value of the customer-supplied item and does not include sentimental value or indirect loss.
10. Payment, Taxes, and Chargebacks
You authorize us and our payment providers to charge the payment method you select for all approved amounts. We may require full payment or a deposit before ordering products or beginning work, with the remaining balance due before pickup or shipment. You are responsible for applicable sales, use, and other taxes unless you provide a valid exemption certificate that we accept.
If you believe a charge is incorrect, contact us promptly so we can investigate. Nothing in these Terms limits rights you may have under applicable payment-card or consumer-protection law.
11. Shipping, Delivery, and Pickup
Shipping and delivery dates are estimates. You are responsible for providing a complete, accurate address and for any reshipping cost caused by an incorrect address, subject to applicable law. Carrier scans and delivery records may be used to confirm delivery. Inspect delivered or picked-up orders promptly and report a shortage, damage, defect, or custom-order error within the time stated in our Returns Policy.
For pickup orders, bring any requested order or identity information. Contact us if you cannot pick up on time. We may take reasonable steps permitted by law for orders left unclaimed after repeated notice.
12. Cancellations, Returns, Exchanges, and Refunds
Our Returns Policy is incorporated into these Terms and is available at iowatees.com/returns-policy. If these Terms conflict with the Returns Policy on a return-specific issue, the Returns Policy controls.
Custom items. Custom, personalized, and decorated items are generally non-returnable unless there is a manufacturing defect or an error caused by Iowa Custom. Custom-order claims must be submitted within 7 days of delivery and may require photographs.
Non-custom items. Eligible unused and unwashed non-custom items may be returned or exchanged within 14 days, subject to the conditions in the Returns Policy.
Cancellations. An order may be cancelled within 24 hours of placement only if production has not begun. Once production starts on a custom item, the order cannot be cancelled.
Approved refunds. Refunds are issued to the original payment method. Processing times and responsibility for return shipping are described in the Returns Policy.
13. Text Messaging Terms
If you separately opt in or otherwise authorize text messages, you agree that Iowa Custom and service providers acting on our behalf may send messages to the mobile number you provide, including through an automated system. Messages may include quote and proof questions, order status, pickup or delivery updates, customer support, service notices, reminders, and – if you expressly opt in – promotions or special offers.
Consent is optional. Consent to receive marketing texts is not a condition of purchase.
Frequency and charges. Message frequency varies. Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.
Opt-out. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT at any time, or contact info@iowatees.com or (515) 443-0500. We may send one final confirmation message. We will honor other reasonable revocation requests as required by law.
Help. Reply HELP or contact info@iowatees.com or (515) 443-0500.
Number changes. If you change or give up your mobile number, notify us or opt out before the number is reassigned.
Mobile-data privacy. We do not sell, rent, or share SMS consent or mobile numbers with third parties or affiliates for their marketing or promotional purposes. Our handling of SMS data is described in our Privacy Policy.
14. Email, Promotions, and Reviews
You may unsubscribe from promotional email using the link in the message. Transactional communications about an account or order may still be sent when appropriate. Promotions may have separate eligibility, quantity, deadline, product, location, and combination restrictions. If promotion-specific terms conflict with these Terms, the promotion-specific terms control.
You may share honest opinions and reviews about our products, services, and conduct. These Terms do not restrict or penalize honest reviews and do not transfer ownership of your review to us. If you separately authorize us to feature a review, photograph, or testimonial in marketing, the scope of that permission will be governed by the authorization you provide.
15. Site Content and Intellectual Property
The Site and its text, layout, software, graphics, photographs, product presentations, and other content are owned by Iowa Custom or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to use the Site for lawful personal or internal business shopping and order-management purposes. No ownership rights are transferred.
16. Acceptable Use
You may not:
Break the law or violate rights. Use the Site or services for unlawful, fraudulent, infringing, deceptive, threatening, or harassing activity.
Interfere with the Site. Introduce malware, bypass security, probe systems, overload services, or gain unauthorized access to accounts, data, or networks.
Misuse content or technology. Copy, scrape, harvest, frame, republish, sell, reverse engineer, or exploit the Site or its content except as permitted by law or our written authorization.
Misrepresent identity or authority. Impersonate another person, submit false information, or place an order without authority.
17. Third-Party Services and Links
The Site may link to or integrate with payment providers, shipping carriers, maps, social networks, supplier catalogs, and other third-party services. Those parties control their own terms, availability, and privacy practices. We are not responsible for a third-party service except to the extent required by law.
18. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, including mobile and SMS data. The Privacy Policy is incorporated into these Terms.
19. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ONLINE FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE SITE AND SERVICES, EXCEPT WHERE A WARRANTY CANNOT LEGALLY BE DISCLAIMED. WE DO NOT WARRANT THAT THE SITE WILL ALWAYS BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
This disclaimer does not eliminate our obligation to provide ordered products and services, honor written warranties or our Returns Policy, correct covered production errors, or comply with non-waivable consumer law.
20. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IOWA CUSTOM AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, BUSINESS, OR OPPORTUNITY, ARISING FROM THE SITE, AN ORDER, OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGE IS POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM A PARTICULAR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THAT ORDER. FOR A CLAIM UNRELATED TO AN ORDER, OUR TOTAL LIABILITY WILL NOT EXCEED $100. These limits do not apply to fraud, willful misconduct, personal injury caused by negligence, or liability that applicable law does not permit us to limit.
21. Indemnification for Customer Content and Misuse
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Iowa Custom and its owners, employees, and agents from third-party claims, damages, judgments, and reasonable costs (including attorneys’ fees) arising from your Customer Content, your lack of required rights or authorization, your unlawful misuse of the Site or services, or your material breach of these Terms. This obligation does not apply to the extent a claim results from our negligence, willful misconduct, or breach.
22. Suspension and Termination
We may suspend or terminate access to the Site or an account when reasonably necessary to address fraud, security risk, unlawful conduct, abuse, nonpayment, or a material violation of these Terms. Termination does not cancel payment obligations for authorized work already completed or costs already incurred. Sections that by their nature should survive termination will survive.
23. Governing Law and Disputes
These Terms are governed by the laws of the State of Iowa, without regard to conflict-of-law principles, except where federal law or a non-waivable law of your state applies. Before filing a legal claim, you and Iowa Custom agree to make a good-faith effort to resolve the dispute by contacting the other party and providing a reasonable opportunity to respond. Any court proceeding must be brought in a state or federal court located in Iowa unless applicable law requires otherwise. These Terms do not require arbitration and do not waive any right to participate in a class action.
24. Changes to These Terms
We may update these Terms from time to time. The revised Terms will be posted on the Site with a new “Last updated” date. Changes apply prospectively when posted unless a later date is stated. The version in effect when an order is accepted will generally govern that order, except for changes required by law or agreed by both parties.
25. General Terms
If a provision of these Terms is held unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms or an order without our written consent; we may assign them in connection with a merger, reorganization, sale, or transfer of our business. These Terms, together with the Privacy Policy, Returns Policy, and transaction-specific written terms, are the entire agreement concerning their subject matter and supersede prior discussions on that subject.
26. Contact Us
For questions about these Terms, an order, cancellation, return, intellectual-property concern, or text messaging, contact:
Customer Care | Iowa Custom T-Shirts & Hats
3800 Merle Hay Rd, Des Moines, IA 50310
Email: info@iowatees.com
Phone: (515) 443-0500 | Website: iowatees.com